Three days later, no one had contacted me. They took my information, took the game card, and told me someone from Embed (game company) would contact me for a refund. I explained that my friends were from out of town and we had no intention of returning. They refused to issue a refund for the card, instead offering additional credits for future play.
At first, I spoke to a cashier who then walkie-talkied her supervisor. Game attendants did not know how to fix the games and there were no signs saying games were 'Out of Order.' I waited in a very long line to get a refund. They either would not read the card, read the card and malfunctioned, or charged the card and then the game would not work. The credit card reader was broken, so I had to use cash. I purchased a $50 game card (plus $2 card fee) at a self-serve kiosk.
I visited the new Apex entertainment area on Sunday.
